Research on the Development Path of Comprehensive Services in Colleges and Universities from the Perspective of Grounded Theory

WANG Zhuoshi; CHANG Xinyu; DENG Wang

doi:10.19979/j.cnki.issn10082689.2024010051

Volume 40 Issue 5

Jul. 2024

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Article Navigation > Journal of University of Science and Technology Beijing ( Social Sciences Edition) > 2024 > 40(5): 54-64

WANG Zhuoshi, CHANG Xinyu, DENG Wang. Research on the Development Path of Comprehensive Services in Colleges and Universities from the Perspective of Grounded Theory[J]. Journal of University of Science and Technology Beijing ( Social Sciences Edition), 2024, 40(5): 54-64. doi: 10.19979/j.cnki.issn10082689.2024010051

Citation:

WANG Zhuoshi, CHANG Xinyu, DENG Wang. Research on the Development Path of Comprehensive Services in Colleges and Universities from the Perspective of Grounded Theory[J]. Journal of University of Science and Technology Beijing ( Social Sciences Edition), 2024, 40(5): 54-64. doi: 10.19979/j.cnki.issn10082689.2024010051

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Research on the Development Path of Comprehensive Services in Colleges and Universities from the Perspective of Grounded Theory

doi: 10.19979/j.cnki.issn10082689.2024010051

Beijing University of Posts and Telecommunications, Beijing 100876, China

Received Date: 2024-01-04
Publish Date: 2024-07-08

Abstract

Abstract

Through the empirical analysis of user satisfaction in the comprehensive service hall of a university in Beijing, this paper investigates the factors and mechanisms that affect the service level of colleges and universities, and further explores the development path of comprehensive services in colleges and universities in the new era. It is found that user satisfaction of comprehensive service halls is influenced by hardware factors, service factors, and user factors. Among them, hardware factors and service factors are objective factors, while user factors are subjective factors. Based on the research results, starting from two objective factors of hardware and service, this paper proposes a development path for comprehensive services in colleges and universities in five aspects: consolidating site settings, consolidating infrastructure, enriching service content, improving service efficiency, and enhancing service level, so as to provide theoretical basis and practical reference for creating a new situation of scientific, service-oriented, and friendly comprehensive services for colleges and universities.
- grounded theory,
- comprehensive service in colleges and universities,
- user satisfaction,
- development path

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References(14)

References

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